Category:
Conversation Design,
Voice interface,
digital Product design
Wearable Product
Duration:
from April 2019 - May 2019
"I am a newcomer, but I don't want to hire a guide."
Problem
There is an increasing number of tourists who want to explore new places on their own while the existing services are not engaging and friendly enough.
Solution
I design a VUI system - Travi to help my targeted users to provide instant help or suggestion based on whatever they need.
Ideation, User case finder, project owner, Persona creator, Sample Dialogue creator, Prototyper, Wizard of Oz test
User Case
- Asking a nearby place of interest
- Asking a nearby facility
- Introducing that place while walking / driving there
- Navigation Assistant
Target Audience
Brand Value
Vanguard
Confident
Exploratory
Adventurous
Friendly
Pioneer
Travi Persona
Spare Time
Discovering new cooking receipt, Skating, Exploring new places, Cool running
Pop culture picks
Love, Death and Robots, looking, Durante la tormenta, Primer League, Man vs Wild, Aaron Tveit, Paul Dano
Parents
Thomas (50) , who is a musician playing the lute, focusing on medieval music. Maria (48), who is a novel writer and also a literature teacher in University of Chicago.
Relevant work history
Local museum docent
Travi Attribute
High Level Flow
Detailed Flow
Sample Dialoge
Wizard of Oz Test
In order to see how Travi works, I conducted a user test designed for Conversation Design called Wizard of Oz Test. I made a paper prototype for my product (I decided to make it as a smartwatch) and hide in someplace, using a computer with pre-record audio to do the test while using a camera to see user's reaction.
Feedback
More hints: This is the end of info; This is the end of the tour. This is just for you…
When just said “Hey Travi” what should the System say?
Tuning
I did do some tuning work while I didn't take all the advice. I added some hints at the beginning when the user uses Travi for the first time. Plus, there is some principle called "just in time" in conversation design, which means don't give users too much information besides what they need. So, I added some hints once the user arrives at that place.
Happy Path Video/Audio
What Have I learned
There are different levels of VUI: some relay a lot on GUI; some relay less; some doesn't need any visual support at all. Finding a good user case is crucial in conversation design. Also, we have to be very careful about the amount of information in VUI. By launching this product, I want to empower every tourist to explore the place and enjoy the moment by themselves.
